Is your internet connection not working as usual? First check whether there are any disruptions or maintenance work at your provider.
Step 1: Check the lights on your modem/router.
a. Check the status of the modem’s status lights.
With a Draytek modem, this is usually DSL for the internet, WLAN for WiFi, and LAN for wired internet.
Step 2: Restart your modem/router.
a. Unplug the power cord from the (Wi-Fi) modem.
b. Please wait one minute.
c. Plug the power cord back into the outlet.
d. Wait at least 5 minutes. Your (Wi-Fi) modem will then have completely restarted.
e. Check the status of the modem’s status lights. If these lights are not continuously lit, there may be another problem.
With a Draytek modem, this is usually DSL for the internet, WLAN for WiFi, and LAN for wired internet.
Step 3: Check the network cable
Check that you are using the correct network cable. This cable is also known as an internet cable, UTP cable, or Ethernet cable. Poor-quality network cables reduce internet speed.
Please note the following regarding network cables:
– The side of the cable is marked CAT5, CAT5E of CAT6.
– There are no cracks or kinks in it.
– Do not roll up the cable.
Would you like a new network cable? Please contact us.