Terms and Conditions

All agreements between you and Bolt Connect can be found in our terms and conditions and policies.

Terms and Conditions

Bolt Connect
KvK: 65068017 · Location: Ede, Gelderland · Website: boltconnect.nl
Last modified: December 8, 2025

1. Definitions

  • Supplier: Bolt Connect., located in Ede, registered with the Chamber of Commerce under number 65068017.
  • Client: Any natural or legal person who purchases Services from the Supplier.
  • Services: MSP services (including Microsoft 365 license management and adoption, device management, security monitoring, network management, support, and consulting), Hosting (web hosting, email, DNS, domain names) and Telecommunications (VoIP/voice, mobile services, fixed-mobile, SIP trunks, number management).
  • Agreement: The agreement concluded between the parties, including appendices (including SLA and Processing Agreement).
  • Website: boltconnect.nl
  • Personal data: As referred to in the GDPR.
  • SLA: Service Level Agreement with response times/service levels.

2. Quotation, offer, and acceptance

  • Quotes are non-binding and valid for 30 days.
  • Only the Service described in the quotation/order process is binding.
  • Any deviating (purchasing) conditions of the Client shall only apply after explicit written acceptance.

3. Performance of Services

  • The supplier shall deliver to the best of its ability, with due care and skill.
  • The supplier may engage third parties/sub-processors; equivalent obligations shall be contractually guaranteed.
  • The client shall provide all information/access necessary for execution in a timely manner.
  • The supplier may make technical changes for improvement/safety purposes.

4. Prices and indexation

  • Prices exclude VAT.
  • For long-term agreements, rates may be adjusted once per calendar year with two months‘ notice. In the event of an unfavorable change, the client may terminate the agreement free of charge in accordance with laws and regulations (ACM guidelines). [consuwijzer.nl]

5. Liability

  • Direct damage: limited to the annual fee under the relevant Agreement, with a maximum of €1,000 excluding VAT.
  • Indirect damage (consequential damage, data loss, loss of profit, business interruption) is excluded.
  • Force majeure excludes liability.

6. Duration and termination

  • Term per product:
    • Monthly subscriptions: 1 month’s notice period.
    • Annual subscriptions or products with a fixed term: cancellation at the end of the period with one month’s notice; early termination is not possible unless otherwise agreed.
  • Certain products can only be purchased with a fixed term (this will be explicitly stated in the quotation/order process).
  • Upon termination: close accounts; delete data or transfer it carefully if explicitly agreed (see Exit Policy below).

7. Payment terms

  • Invoices: 30 days net.
  • Late payment: statutory interest + (extra)judicial collection costs; claim immediately due and payable in the usual cases.

8. Intellectual property

  • Intellectual property rights to materials supplied/developed by the Supplier are vested in the Supplier or licensors.
  • Use only within agreed licenses; no reverse engineering or circumvention of technical measures.

9. Confidentiality

  • The parties shall treat confidential information as strictly confidential; limited to performance, legal obligation, or court order.

10. Changes

  • The supplier may change these terms and conditions with 30 days‘ notice.
  • In the event of a materially adverse change to a telecom subscription, the customer has the right to terminate the contract free of charge (ACM).[consuwijzer.nl]

11. Applicable law and jurisdiction

  • Dutch law; competent court in the district where the Supplier is located.

Specific terms and conditions – Hosting

(modelled on Superspace policy/structure; including Hosting, Domain Names, Connectivity, Notice & Takedown, Abuse) [superspace.nl]

H1. Acceptable Use & Unlawful Content

  • The client shall not publish any information that violates Dutch law (including copyright infringement, defamation, discrimination/hate speech, child pornography, privacy violations).
  • Supplier applies Notice & Takedown: in the event of justified complaints, content may be temporarily removed/access restricted, and in serious cases reported to/cooperation with authorities. For .nl domains, Bolt Connect adheres to SIDN’s NTD procedure. [sidn.nl]

H2. Domain names & IP addresses

  • Application/allocation subject to the rules of registering authorities (SIDN, RIPE, registrars). Supplier acts as an intermediary, but there is no guarantee of acceptance; the holder is responsible for this themselves.
  • Relocation/transfer at the request of the Client within reasonable timeframes; in the event of breach of contract, access may be temporarily restricted. (in accordance with standard hosting conditions) [sidn.nl]

H3. Data traffic & storage limits

  • Data traffic and storage quotas may be limited per package; exceeding these limits will incur additional charges.
  • No liability for (temporary) inability to send/receive if limit is reached.

H4. Availability, maintenance, and security

  • The supplier strives for uninterrupted availability but does not offer an absolute guarantee; planned maintenance preferably outside office hours.
  • Supplier installs patches/updates where appropriate; may delay updates if necessary for stability.

H5. Backups

  • Backups only if explicitly agreed; otherwise, the Client is responsible for backup/restore.

H6. Resale & transfer

  • Resale/subleasing only after written permission; reseller imposes at least the same obligations on end customers.

Specific conditions – Telecommunications

(based on IP One general terms and conditions of delivery and standard telecom practice; porting, fair use, 112 access, service structure) [ipone.nl]

T1. Connection, subscription, and number policy

  • Connection: technische mogelijkheid om gebruik te maken van de Dienst (spraak/data).
  • Number porting in accordance with laws and regulations; cancellation/additional actions may incur costs (as is customary in telecommunications). [ipone.nl]

T2. Fair Use Policy (FUP)

  • For unlimited or bundle-based services, FUP applies to prevent abuse/overloading; in the event of excessive or improper use (e.g., structural use as a fixed internet replacement/router), speed may be reduced, usage may be restricted, or (after warnings) service may be terminated. (See practical examples across the market.) [prijsvergelijken.nl]
  • EU roaming under roam-like-at-home with fair use policy (time/usage in the Netherlands vs. abroad). [consuwijzer.nl]

T3. Emergency calls (112) and restrictions

  • 112 is in principle accessible via VoIP, but accessibility depends on power/internet connection and correct address registration; in the event of a power or internet outage, emergency calls cannot be made. The client must ensure alternative access (mobile). (market practice; explicitly inform end users)

T4. Quality, availability, and external networks

  • Supplier strives for high quality/availability; dependencies on external networks (operators, internet, cloud) are beyond direct control.
  • Changes made by third parties (e.g., Microsoft changes to Teams integrations) may affect functionality; the Supplier is not liable for this.

T5. Content services and compliance

  • Third-party terms and conditions apply to additional content/third-party services; the Client is responsible for compliance.

Service Level Agreement (SLA)

  • Support hours (standard): Mon–Fri 9:00 a.m.–5:00 p.m. CET (excluding Dutch public holidays).
  • Channel: Email and portal during office hours; WhatsApp for urgent malfunctions outside working hours (P1 only, limited best-effort triage; formal ticket creation next working day).
  • Response times (indicative):
    • P1 (critical failure: within 1 hour during support hours; outside hours, best effort via WhatsApp.
    • P2 (seriously): within 4 working hours.
    • P3 (normal): within 8 working hours.
  • Availability targets: as agreed per service/package; hosting targets in accordance with package and maintenance windows. (Superspace publishes SLA/policy and takedown/abuse—Bolt Connect follows a similar structure.) [superspace.nl]

Security & Compliance

  • MFA, strong passwords, least privilege required for managed tenants/devices.
  • Incident response & data breaches: Supplier shall immediately notify the Client and assist with assessment/reporting; the Client shall notify the authorities/parties concerned (GDPR) where required.
  • Logging & audits: Upon request, the Client may have an audit carried out (annually); reasonable costs for the Client.

Exit policy (transfer & data retention)

Data deletion: After the agreed retention period (default: 30 days), data is permanently deleted.

Upon termination:

Microsoft licenses, domain names, numbers: transfer on request in accordance with supplier rules; any provider costs will be charged on.

Data export: upon written request; reasonable compensation for engineering.

Privacy Statement

Last modified: December 9, 2025

Your privacy is very important to Bolt Connect. We comply with applicable privacy legislation, including the General Data Protection Regulation (GDPR). This means that your data is safe with us and that we always use it with care. In this privacy statement, we explain what personal data we process, why we do so, and what rights you have.

1. Our principles

We:

  • Clearly state the purposes for which we process your personal data.
  • We only process data that is necessary for our services.
  • request explicit consent where required.
  • Take appropriate security measures and impose these obligations on our processors as well.
  • Respect your rights, such as access, correction, and deletion.

2. What data do we process?

Depending on the service, we may process the following data:

  • Name and address details (name, address, place of residence)
  • Contact information (phone number, email address)
  • Invoice and payment details
  • IP address and technical data
  • Your account details (username, password)
  • Traffic and usage data (for internet and telecom services)
  • Data from your websites, applications, or email (for hosting services)
  • Social Security Number and identity details (only in employment relationships)

3. Purposes of processing

We use your data for:

  • Execution of agreements (hosting, cloud, MSP services, internet, and telecom).
  • Managing your account and providing support.
  • Processing orders and payments.
  • Sending newsletters and service messages.
  • Compliance with legal obligations (such as tax retention obligations).
  • Improving our services and security.

4. Retention periods

  • Account details: up to 6 months after termination of service.
  • Invoice and payment details: 7 years (fiscal retention obligation).
  • Server logs and backups: maximum 1 month after termination of service.
  • Telecom and internet logs: in accordance with legal obligations (maximum 12 months).
  • Application details: One month after rejection, or one year if approved for inclusion in the portfolio.

5. Provision to third parties

We only share your data:

  • With processors necessary for our services (e.g., data center, telecom provider, Microsoft).
  • With parties that impose legal obligations (e.g., regulators). We enter into processing agreements with these parties to safeguard your privacy.

6. Security

We take appropriate technical and organizational measures to protect your data. For more information, please refer to our security policy at https://www.boltconnect.nl/terms-and-conditions.

7. Your rights

You have the right to:

  • Access your personal data.
  • Have errors corrected.
  • Have outdated data removed.
  • Restrict processing or object.
  • Transfer data to another party.
  • Withdraw consent.

You can submit your request via info@boltconnect.nl. We will respond within one month.

8. Cookies and statistics

Our website uses cookies to improve your user experience. You can disable cookies via your browser settings. We use Google Analytics with IP anonymization.

9. Complaints

Do you have a complaint? Please contact us at info@boltconnect.nl. If you are unable to resolve the issue, you can submit a complaint to the Dutch Data Protection Authority.

10. Contact information

Bolt Connect
Located in Ede, The Netherlands
KvK: 65068017
Email: info@boltconnect.nl
Telephone: +31 (0)88 838 3300